Planner – Social Housing
Croydon
Temp to Perm
£16.91 per hour (Umbrella)
Immediate Start
Basic DBS Required

We are looking for an experienced Planner/Scheduler to join a busy social housing repairs and maintenance contract based in Croydon. This is a temp-to-perm role offering weekly pay, long-term stability and the opportunity to move into a permanent position after the initial period.

The ideal candidate will have experience planning repairs, managing trades diaries and delivering excellent customer service to tenants and operatives.

Key Responsibilities
• Schedule and coordinate reactive repairs, maintenance appointments and follow-on works
• Manage engineers’ diaries efficiently, allocating jobs by location, priority and skillset
• Liaise with tenants to arrange bookings and provide updates on repair progress
• Work closely with supervisors, operatives and call centre teams
• Ensure all KPIs are met, including job completion times and tenant satisfaction
• Update job information, notes and statuses on the internal system
• Reschedule missed appointments and respond to urgent or high-priority jobs
• Maintain strong communication across all teams to ensure smooth operations

Requirements
• Previous experience as a Planner, Scheduler or Repairs Coordinator in social housing
• Strong IT and scheduling system skills
• Excellent communication and customer service abilities
• Ability to work in a fast-paced environment and manage changing priorities
• Strong organisation and attention to detail
• Basic DBS required (can be completed prior to start if needed)

Pay & Benefits
• £16.91 per hour (Umbrella)
• Weekly pay
• Temp-to-perm opportunity
• Immediate start available
• Long-term role on a stable social housing contract