Customer Account Manager – Labels

East Midlands

Circa £34,000 benefits (DOE)

Are you an experienced Customer Account Manager or Account Manager within the labels or label printing industry looking for a role where you can truly own your accounts and make an impact?

Due to continued growth, this well-established labels and printed packaging business is looking to appoint a Customer Account Manager to manage and develop key customer accounts.

This is a hands-on, commercially focused role within a label manufacturing environment, ideal for someone with experience in label printing, customer service, or account management who enjoys seeing jobs through from initial enquiry to production and delivery.

You’ll be responsible for:

• Managing customer accounts with a combined value of £3m–£4m
• Estimating label enquiries
• Creating product specifications and raising production tickets
• Liaising with external suppliers (including repro) and raising purchase orders
• Working closely with Planning to oversee orders through production to completion
• Communicating proactively with customers to ensure service excellence
• Building strong, long-term relationships to maximise margin and repeat business
• Managing stock on customer products where required
• Supporting the Sales Team with new business and organic growth opportunities

This role sits at the heart of the business. You’ll:

• Act as a trusted partner to customers, delivering unrivalled customer care
• Build strong internal relationships to ensure customers receive outstanding service
• Develop a deep understanding of customer markets to identify opportunities for added value and efficiency
• Serve as the bridge between customers and the wider business to continually improve service delivery

What you’ll need:

• Proven experience in customer service within a labels environment
• Strong communication and relationship-building skills
• A customer-first mindset with commercial awareness
• Confidence negotiating and resolving issues effectively
• Excellent organisation, time management, and attention to detail
• A collaborative, problem-solving approach

Technical & professional skills

• Confident using Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Experience with MIS systems
• Understanding of label printing production methods
• Strong technical and process awareness

You’ll benefit from working for a business that offers a modern production facility and join a collaborative, professional team and a quality-driven culture.

Apply now and let’s have a chat.

Ref: 1641546