Job Title:  Multi-Lingual Customer Service Advisor (German Speaking)
Salary: £25,837 per annum (Full-Time, Permanent, 37.5 hours)
Location: Liverpool City Centre (Office based within a hybrid model)
Working Hours: Mon-Sun (covering hours between 7am-5pm)

Interviews are taking place immediately for this position so please be aware of that before applying.

Are you an experienced Multi-Lingual Customer Service Advisor (English & German Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this role to join a globally known company at their Liverpool City Centre office.

This is an exciting opportunity to play a pivotal role in influencing future of the company’s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times.

What You’ll Do:

• Answering questions, solving problems and recommending experiences that meet customer needs.
• Advising customers on the best services available and promoting members and other potential add-on’s available to the customer.
• Providing a high-level customer experience that enhances their experience and builds up reputation.
• Initially capturing then maintaining to ensure there’s quality customer data being recorded on the system.
• Highlighting and escalating any issues as and when necessary.
• Delivering and maintaining both your own and team targets.

Key Skills & Experience We’re Looking For:

• Multi-lingual (German and English speaking).
• Excellent verbal and written speaking experience within both English and German speaking.
• Background in customer service – via call centre, customer service led roles. It would also be desirable to for this be travel or hospitality led however this isn’t essential.
• Be desirable to have experience in up-selling or cross-selling.

Benefits:

• Competitive salary with commission and performance-related bonuses.
• 25 days holiday per year plus bank holidays.
• Local public transport links (within walking distance) and local discounted car parking facilities.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.