Head of Lettings

Location: Manchester

Salary: £40,000–£45,000 Commissions

Job Type: Full-time, Permanent

Are you ready to take the lead in a fast‑growing, forward‑thinking lettings operation? This is a standout opportunity for an experienced lettings professional to step into a senior leadership role with real influence, autonomy, and impact.

With a rapidly expanding residential portfolio across major UK cities, this organisation is entering an exciting new phase of growth — and you could be at the heart of it.

The Opportunity

As Head of Lettings, you will shape the lettings strategy, lead a high‑performing team, and drive commercial success across the portfolio. This role blends leadership, operational excellence, and strategic thinking, making it ideal for someone who thrives in a dynamic, ambitious environment.

You’ll work closely with Operations, Property Management, Marketing, and Finance to deliver exceptional results while ensuring a seamless experience for both landlords and tenants.

What You’ll Be Doing:

Lead & Inspire

Motivate, coach, and develop the lettings team

Conduct one‑to‑ones, performance reviews, and ongoing training

Build a culture of accountability, professionalism, and customer excellence

Support recruitment and onboarding as the team grows

Drive Lettings Strategy

Develop and execute a lettings strategy aligned with growth targets

Monitor market trends to maximise rental income and occupancy

Set and improve KPIs including conversions, voids, and renewals

Produce performance reports and market insights for senior leadership

Champion Customer Experience

Act as the senior escalation point for complex landlord and tenant issues

Build long‑term relationships with landlords, investors, and partners

Collaborate with Marketing to boost lead generation and brand visibility

Work with Property Management to ensure smooth move‑ins and renewals

Ensure Compliance & Quality

Maintain full compliance with lettings legislation (Right to Rent, AML, deposit protection, consumer law)

Uphold strong audit standards across all lettings processes

Stay ahead of regulatory changes and implement updates promptly

Deliver Commercial Results

Drive rental growth and reduce void periods

Manage lettings budgets and deliver against income forecasts

Support new portfolio acquisitions, lease‑ups, and expansion projects

As a senior leader, your responsibilities may evolve as the business continues to grow.

What We’re Looking For

A proven background in lettings management (PRS, BTR, or high‑volume agency ideal)

Proven ability to lead and develop high‑performing teams

Strong commercial mindset with a track record of hitting occupancy and income targets

Excellent knowledge of lettings legislation and compliance

Confident communicator with strong negotiation and stakeholder skills

Data‑driven, organised, and comfortable in a fast‑paced environment

ARLA or equivalent qualification preferred

Salary & Benefits

£40,000–£45,000 per year, depending on experience

Uncapped commission
Yearly Bonus
Performance‑related commission
Full‑time, permanent role
Mon-Fri 9am-5pm
Manchester City Centre‑based
Pension
28 days holiday

Why This Role Stands Out:

Lead a key department with genuine strategic influence

Shape the future of a rapidly expanding lettings operation

Work in a collaborative, ambitious, and modern environment

Real opportunities for career progression as the portfolio grows

How to Apply:

Send your CV to [email protected] Or call Helen on 0161 237 4230

This vacancy is being handled by Aspire Recruitment. Due to high application volumes, we will only contact you within 14 days if selected for interview. By applying, you agree to our Privacy Policy and consent to Aspire Recruitment keeping you informed about future opportunities.