Location: Hemel Hempstead
Salary: Up to £31,000 Company Van & Fuel Card
Sector: Social Housing / Planned Maintenance

We are seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned kitchen and bathroom replacement works within social housing properties across Hemel Hempstead and surrounding areas.

You will act as the key point of contact between residents and site teams, ensuring works are delivered smoothly while maintaining excellent customer satisfaction.

• Act as the primary liaison between residents, site management, and client representatives

• Arrange and attend pre-start meetings with tenants prior to kitchen and bathroom works

• Clearly communicate programme dates, scope of works, and expected timelines

• Manage resident expectations and handle any queries or complaints professionally

• Support vulnerable residents and ensure appropriate assistance is in place

• Maintain accurate records of visits, communications, and resident feedback

• Conduct post-completion satisfaction visits and surveys

• Work closely with Site Managers and Supervisors to minimise disruption

• Previous experience as a Resident Liaison Officer within social housing (essential)

• Experience working on planned maintenance programmes (kitchens & bathrooms preferred)

• Strong communication and interpersonal skills

• Ability to manage difficult situations with empathy and professionalism

• Organised with strong administrative skills

• Full UK driving licence (essential)

• Salary up to £31,000 (depending on experience)

• Company van & fuel card

• Long-term, stable work within a reputable contractor

• Supportive team environment

• Opportunity to work on a well-established social housing framework