Permanent Job
Customer Service Orders Processor
£24,000
Monday – Friday, 35 hours per week
100% Office-based
Altrincham Location - free parking

Are you passionate about delivering brilliant customer service? Do you enjoy building relationships, solving problems, and keeping things running smoothly behind the scenes?

This is a fantastic opportunity to join a supportive, growing team where you’ll play a key role in making sure customers receive an excellent experience from start to finish.

You’ll be part of a friendly, dedicated team who put customers and colleagues first. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in getting things right.

Some of the duties will involve:

Customer Service:

• Being a warm, reassuring first point of contact for customers.
• Handling calls, emails, and enquiries with professionalism and empathy.
• Building strong relationships and going the extra mile to ensure satisfaction.

Order Administration:

• Processing customer orders via ERP systems (training provided if needed). Updating customers on delivery times, stock availability, and order changes. Liaising with internal teams to ensure smooth fulfilment.
• Generating invoices and credit notes.
• Supporting with queries relating to accounts or warranties.

Collaboration & Coordination:

• Working closely with sales, procurement, and logistics teams.
• Communicating daily with central operations to meet delivery schedules.
• Keeping accurate records and maintaining high standards of administration.

Problem Solving:

• Handling complaints with care and professionalism.
• Advising customers clearly and confidently.
• Finding solutions that meet customer needs wherever possible.

You must be able to demonstrate that you have:

• Experience in administration, order processing, and/or invoicing.
• Previous customer service experience – you enjoy helping others.
• Confidence working in a busy environment and managing shifting priorities.
• Ability to learn systems.

Don’t meet every requirement? If you’re enthusiastic and think you’d be great in this role, we’d still love to hear from you. We welcome applicants from all backgrounds and experience levels.

Some of the benefits:

• 28 days holiday 8 bank holidays (including summer & Christmas closures).
• Free onsite parking & secure bike storage.
• Private health insurance (after probation).
• Digital GP service for you and your family.
• Company pension scheme.
• Death in service benefit.
• Company sick pay scheme.
• Annual and performance bonus schemes (discretionary).
• A workplace that values wellbeing, work–life balance, and personal growth.

To find out more and see a full job spec then please contact Ruth today on 07570251230 or email [email protected].

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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