Office Lettings Manager

Location: Derby
Salary: Basic up to £35,000 plus divisional performance commission OTE of £40,000
On-site parking
23 days holiday birthdays bank holidays


I am partnering with a well-established and highly regarded local independent estate agency to recruit an Office Lettings Manager. This agency is known for combining leading technology with a human touch, offering compassion, support, and guidance throughout the lettings journey. They are looking for a confident, experienced manager to oversee the branch, lead a team of front-line lettings negotiators, and ensure the office runs efficiently while delivering an exceptional service to landlords and tenants.

Key Responsibilities:
 

• Manage the day-to-day running of the lettings office, ensuring smooth operations.
• Lead, coach, and mentor a team of lettings negotiators to maximise performance and achieve targets.
• Hold daily meetings to review pipeline, viewings, and upcoming deadlines.
• Support tenancy progression from offer to move-in, ensuring excellent service and compliance.
• Oversee CRM systems, compliance records, and administrative processes.
• Maintain consistently high service standards and customer satisfaction across the branch.
• Assist with generating new landlord instructions and growing the lettings portfolio.

What We’re Looking For:
 

• Experience in a similar senior lettings role required
• Proven leadership, coaching, and team management skills.
• Experience of using ALTO advantageous
• Strong knowledge of the lettings process, tenancy progression, and compliance.
• Excellent communication, organisation, and administrative skills.
• Detail-oriented with the ability to maintain high standards and drive team performance.
• Passionate about delivering a human-focused lettings experience while maximising business opportunities.

Magnus James Property Recruitment is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management.