Deputy Helpdesk & Fulfilment Manager - Print
Location: West Yorkshire
Up to £29,000 benefits

Reporting to: Helpdesk & Fulfilment Manager

We are looking for a proactive Deputy Helpdesk & Fulfilment Manager to support the day-to-day running of a busy Helpdesk and Fulfilment operation. Working in a fast-paced warehouse environment, you will help coordinate workflows, manage data and stock systems, and ensure client orders and logistics activities are delivered accurately and on time.

You will play a key role in supporting the team, maintaining high service standards, and providing operational cover when the Helpdesk & Fulfilment Manager is unavailable.

The Role

• Support the daily operations of the Helpdesk and Fulfilment teams.
• Allocate workloads and coordinate tasks across the department.
• Manage client queries and process orders through the Helpdesk system.
• Maintain accurate data and stock records using internal systems and Excel.
• Produce dispatch documentation, labels, and consignment notes.
• Liaise with Despatch, Stores, and Production teams to ensure smooth order fulfilment.
• Track deliveries and manage Proof of Delivery (POD) information.
• Assist with reporting, stock management, and operational analysis.
• Support team members, including training new staff and monitoring workflow.

Who We’re Looking For

• Experience in fulfilment, logistics, warehouse operations, or a helpdesk environment.
• Strong organisational and communication skills.
• Good attention to detail and ability to manage multiple tasks.
• Experience with Excel and warehouse or MIS systems (e.g. Tharstern) is beneficial.
• A proactive, hands-on approach with the ability to work well under pressure.

Why Apply?

• A supportive and collaborative working environment.
• Real training and development opportunities.
• Competitive salary and benefits package.

Ref: 1651310