Customer Service Coordinator

6 month contract
Marlow

We’re supporting a growing technical business in Marlow that is looking for a Customer Service Coordinator to join their team. This position acts as the key link between customers, sales, and internal operations, ensuring orders flow smoothly, issues are resolved quickly, and clients receive exceptional service every step of the way.

What you’ll be doing

• Acting as the main point of contact for customer enquiries and updates
• Processing and validating sales orders, ensuring accuracy and alignment with quotes
• Coordinating with operations, engineering, and sales to maintain seamless order progression
• Providing regular order status updates to customers and internal teams
• Managing customer complaints professionally and driving timely resolutions
• Supporting KPIs relating to order accuracy, arrears management, and business performance
• Handling inbound calls, emails, and general customer communication
• Maintaining and updating business systems (CRM, ERP, MRP)

What we’re looking for

• Experience in a customer service or sales support environment
• Strong communication skills — written, verbal, and phone-based
• Confident using Microsoft Office and business systems (CRM/ERP/MRP)
• High accuracy and attention to detail when processing data
• Ability to manage multiple tasks and interactions across different departments
• A proactive, problem-solving mindset with strong customer orientation

Why this role?

This is a great opportunity to join a collaborative team where you’ll play a vital role in day-to-day operations. You’ll work closely across various functions, build strong internal and external relationships, and help ensure customers receive a first-class experience.

INDKA