SRM Recruitment are delighted to be working with a well‑established specialist in the construction and built‑environment sector is looking for a commercially minded Key Account & Projects Manager to take day‑to‑day ownership of a major national client. This role blends account management, commercial responsibility and project delivery. You’ll oversee a rolling programme of multi‑site installations, refurbishments and upgrade works, coordinating with internal teams and client stakeholders to ensure everything runs smoothly from initial brief to final handover. Rather than juggling lots of one‑off sales, this position focuses on building a long‑term partnership with one flagship national account, delivering repeat work and supporting ongoing programme growth. Key Account Ownership

• Act as the main point of contact for a high‑profile national client
• Build and maintain strong relationships with key stakeholders across multiple sites
• Coordinate activities across several live projects and site openings simultaneously
• Identify opportunities for additional works, upgrades, or standardisation across the estate

Commercial & Sales Responsibility

• Prepare and manage quotations, proposals, and commercial documentation
• Lead the commercial process from enquiry through to order placement
• Negotiate scope, pricing, and timelines while protecting margin
• Own revenue, profitability and performance objectives linked to the account

Project Management & Delivery

• Take responsibility for projects once orders are placed through to completion
• Plan and manage project programmes, ensuring works are delivered on time and to specification
• Coordinate internal technical teams, suppliers, logistics partners and installation contractors
• Monitor site readiness, resolve on‑site issues and keep the client fully informed
• Oversee snagging, final checks and the handover process

Design & Solution Development

• Work with internal design/technical teams to develop practical, compliant solutions
• Interpret client briefs, drawings and technical specifications
• Support value‑engineering discussions while maintaining quality and regulatory compliance

Reporting & Commercial Control

• Maintain accurate CRM and project documentation
• Track costs, variations, margins and overall project profitability
• Provide regular reports, updates and forecasts to senior management

 

 About you:You’ll ideally have experience in account management, project delivery or technical sales in one or more of the following:

• Construction / built environment
• Building services or technical installations
• Retail fit‑out / office fit‑out / refurbishment
• Facilities upgrades or multi‑site rollout programmes

You will also bring:

• Experience managing projects from sale through to installation and handover
• Strong commercial awareness and confidence managing pricing, quotes and margins
• Excellent communication and stakeholder management skills
• High levels of organisation with the ability to run multiple live projects concurrently
• Confidence using CRM systems and Microsoft Office
• (Experience with drawings or design software is helpful but not essential)

 

This vacancy is being advertised by SRM Recruitment, Welwyn Garden City.
If you’d like a confidential conversation about this position - or your next career move in Marketing, HR, Office Support or related specialisms - please contact Senior Consultant Lizzie Burgess.Our Welwyn Garden City team recruits permanent, temporary and contract professionals across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain.