Collections Account Manager
Manchester hybrid
£27k
Monday to Friday 9am to 5pm flexible agile working hours

A large social value organisation would love to recruit a Collections Account Manager. The not-for-profit lender  specialises in simple, hassle-free loans to help businesses start, grow and thrive, providing a fresh, ethical approach to supporting SMEs.

The Collections Account Manager’s receive 28 days holidays from day one, annual pay increases, volunteer days, an electric car scheme, 6% pension contribution and much more.

Key duties include:

• Communicate professionally and confidently with clients to establish rapport and achieve repayment.
• Achieve weekly targets for Early Arrears Management from customers to meet contractual targets.
• Identify and escalate high risk accounts.
• Prepare performance management Information for the Early Arrears Management Manager to monitor performance.
• Clarify with business advisers and Mentors any queries from loan recipients with regard to the loan or their business to support client in agreeing to repayment programme.
• Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.
• Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
• Commit to a personal continuous development plan to improve both your performance and customer added value.
• Liaising with all Third Parties authorized to act on the Customers behalf.
• Ensure all responsibilities under Treating Customer Fairly are met.

Please send your CV to Annalee Wood at Aspire Recruitment today or call to find out more

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.