Customer Service Manager
Permanent Role
Altrincham - fully office based - no Hybrid
Monday to Friday, 9am–5pm (35 hours per week)
£32,000 to £35,000 monthly bonus
Excellent benefits package (details below)
Free onsite parking

I’m recruiting on behalf of a well-established, manufacturing business within the construction supply sector. I’ve worked closely with this client for the past two years and can confidently say they are an employer that genuinely invests in their people, puts the customer at the heart of everything they do, and offers a professional, supportive working environment with modern offices and strong leadership.

This role would suit an experienced Customer Service Manager who enjoys leading from the front, developing teams, and improving operational performance. You must be a strong people manager to succeed in this role.

Important: Experience in manufacturing and/or construction is essential for this role. A background solely within service-led industries will not be sufficient.

As Customer Service Manager, you’ll lead and develop a team of 5–6 customer service professionals, ensuring exceptional service delivery across order processing, lead times, delivery confirmations, customer onboarding and query resolution.

You’ll balance hands on leadership with operational oversight, driving continuous improvement through KPIs, workload planning and process optimisation, while working closely with senior leadership across operations, sales and logistics.

You’ll be a confident, credible people manager with a background in manufacturing or construction, comfortable managing both people and processes.

Essential experience:

• Significant customer service management experience within manufacturing and/or construction.
• 3 years’ direct line management experience, with a fair, consistent and supportive approach.
• Strong order processing background with ERP and CRM systems.
• Proven experience managing recruitment, onboarding, training, performance management and wellbeing.
• Strong organisational skills, attention to detail and an analytical mindset.
• Confident communicator with the ability to handle escalations and the unexpected.
• Intermediate Excel skills and confident reporting capability.

What’s on Offer

• Monthly bonus scheme – up to £700 per month based on personal and company performance.
• 28 days holiday bank holidays, with summer and Christmas closures.
• Digital GP service for you and your family.
• Private health insurance and death-in-service cover.
• Company pension scheme and sick pay.
• Free onsite parking and secure bike storage.
• A supportive leadership team and a business that genuinely values its people.

Why Apply?

This is a stable, well-run business with clear growth plans, a strong reputation in its sector and a leadership team that truly believes in developing and retaining talent. If you’re looking for a role where you can make an impact, lead a team properly and be part of a company doing things the right way, this is well worth a conversation.

Please contact Ruth today on 07570251230 or email [email protected] for a confidential chat.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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