Helpdesk Service Coordinator
Walthamstow, North London
Salary: Up to £35,000 benefits

We’re supporting a well-established and forward-thinking business within the print and document solutions sector, looking to appoint an experienced Service Coordinator to join their head office operation.

This is a key hire within a busy, high-performing service team.

The business is continuing to invest heavily in technology and automation, creating a more efficient, structured environment where systems support you rather than slow you down. If you’ve worked in a reactive service environment and enjoy keeping things running smoothly, this will suit you.

The Role

You’ll sit at the centre of the service operation, responsible for coordinating engineers, managing incoming requests, and ensuring service delivery meets both customer expectations and internal targets.

• Coordinating and allocating service calls to field engineers based on location and priority
• Managing incoming breakdowns and service requests, ensuring accurate logging and response times
• Monitoring engineer activity and job progress in real time
• Acting as the key point of contact between engineers, customers, and internal teams
• Managing return visits, parts coordination, and scheduling
• Ensuring systems are kept up to date and reflective of live activity
• Maintaining clear and professional communication with both internal and external stakeholders

Why This Role

• Investment in systems and automation to improve efficiency and reduce manual workload
• Structured service environment with clear processes and expectations
• A business that is actively improving how it operates
• A role with real responsibility and visibility across the service function

What They’re Looking For

• Experience in a service coordination, scheduling, or helpdesk role
• Background working within a field service or engineering-led environment
• Experience using service management systems (ideally Vantage)
• Strong organisational skills with the ability to prioritise in a fast-paced setting
• Confident communicator, able to manage both engineers and customers effectively
• Proactive, detail-focused, and able to keep control of a busy workload

This role will suit someone who enjoys being in control of a busy service desk, understands urgency, and can keep things moving without constant supervision.