Team Leader – Customer Excellence & Lead Generation (Print)
Hampshire
Circa £42,000 Package

We’re excited to be exclusively partnering with a well-established, growing business within the printing industry to recruit a Team Leader – Customer Excellence & Lead Generation.

This is a newly created role, following an internal promotion, highlighting the company’s strong commitment to progression and development of its staff.

This is a high-impact role where you will take ownership of a small but busy internal team, with a clear mandate to improve performance, drive structure, and unlock significant untapped sales potential.

It would be highly advantageous if you had a background of working in a print manufacturing environment – this could be commercial print, signage, large format or even packaging.

The Role

Reporting into senior leadership, you will:

• Manage the day-to-day performance, workload, and development of the internal customer sales/service team
• Bring structure, accountability, and direction to a team that requires hands-on leadership and coaching
• Create and implement a clear “plan of attack” to improve both service levels and sales output
• Drive lead generation activity across phone, email, and LinkedIn
• Convert existing data into qualified opportunities for the external Business Development team
• Oversee order processing, queries, and customer experience across a busy operational function
• Maintain accurate CRM reporting and pipeline visibility

What We’re Looking For

This role requires a strong, confident leader who can balance people management with commercial delivery.

You’ll likely have:

• Experience leading or supervising a small team in customer service, telesales, or sales support
• A proven ability to improve underperformance and bring structure to a team
• Strong background in B2B lead generation or sales pipeline development
• Confidence managing different personalities and driving accountability
• A proactive, hands-on approach with the ability to “roll up your sleeves”
• Strong organisational and communication skills
• Experience using CRM systems and managing sales activity

Culture is a key focus for this business. They are looking for someone who will:

• Integrate well into a close-knit, established team
• Lead with energy, professionalism, and positivity
• Bring resilience and a solutions-focused mindset

The Business

You’ll be joining a well-established group who are recognised leaders in their respective markets.

With a strong reputation, loyal client base, and ambitious leadership team, this is a business with real momentum and opportunity.

Why Apply?

• Newly created role with real scope to shape and influence
• Clear progression demonstrated through internal promotion
• Opportunity to make a visible commercial impact
• Stable, well-established business with ambitious plans

If you’re a driven team leader who enjoys improving performance and driving sales activity, we’d love to hear from you.

Apply today or contact us for a confidential discussion.

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