Salary: Up to £31k per annum (depending on experience)

Hours: 37 hours per week

Location: West London

Contract Type: Permanent, Full Time

About the Role

Are you proactive, detail-oriented and great at working with people? We are looking for a Workplace Solutions Coordinator to help ensure our London office remains a safe, compliant and inspiring place to work. You will play a key role in supporting the Workplace Solutions (Facilities) team, helping to maintain high-quality work environments, engaging with colleagues, and ensuring our buildings meet all regulatory and safety standards. No two days are the same in this varied role, so a positive attitude, flexibility and a passion for great customer service are essential.

What You Will Be Doing:

• Supporting the day-to-day running of our corporate workspace.
• Maintaining building standards, appearance and overall working environment.
• Ensuring compliance with regulatory and legal building-safety requirements.
• Managing supplier and contractor relationships.
• Handling colleague enquiries, providing excellent customer service and resolving issues professionally — even in challenging situations.
• Assisting with workplace improvements and introducing ideas to enhance colleague experience.
• Producing accurate reporting and supporting compliance documentation.

We are looking for someone who:

• Has proven experience in customer service — facilities experience is a plus.
• Is confident, approachable and able to engage with colleagues at all levels.
• Can manage difficult conversations with professionalism and empathy.
• Has strong organisational skills and a great eye for detail.
• Takes initiative and enjoys bringing new ideas forward.
• Is enthusiastic, adaptable and committed to maintaining a high-quality working environment.