Account Manager – Large Format / Print
Manchester (On site)
Competitive salary, based on experience

An exciting opportunity has arisen for an experienced Account Manager to join a growing Customer Service team within a leading large-format print manufacturing business. The successful candidate will play a key role in delivering exceptional customer service, managing client relationships, and supporting the continued growth of existing accounts.

The Role:

This position requires a proactive and customer-focused individual who can act as the primary point of contact for clients, ensuring projects are delivered efficiently while maintaining high levels of customer satisfaction.

Key Responsibilities:

• Manage and develop existing customer accounts.
• Negotiate pricing and prepare quotations to achieve the best commercial outcomes.
• Process and manage client orders from initial enquiry through to final delivery.
• Coordinate the purchasing of materials required for customer projects.
• Maintain clear and professional communication with clients, addressing queries, concerns, and resolving any issues that may arise.
• Escalate customer requirements and feedback to senior management where appropriate.
• Conduct post-project follow-ups to ensure customer satisfaction with products and services provided.
• Support sales and marketing activities by providing market feedback, monitoring competitor activity, identifying customer needs, and analysing customer responses to products and services.

Key Skills and Experience:

• Previous experience in a sales, account management, or customer service role within the print industry.
• Strong ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong organisational skills with a high level of attention to detail.
• Self-motivated with the ability to work on your own initiative.
• A collaborative team player who is willing to support colleagues when required.
• Strong relationship-building skills with a customer-focused approach.

This role would suit a customer-focused Account Manager who enjoys building strong client relationships, managing multiple projects simultaneously, and taking ownership of jobs from quotation through to delivery.

Ref:       1677949