Purpose of the role

We are seeking an experienced Surveyor who will play a key role in ensuring that our homes are safe, well-maintained, and fit for the future. You will report to and support the Responsive Repairs Manager and take responsibility for the contracts for responsive repairs. Overall responsibility will comprise enforcement of the contract terms to ensure a reliable repair service, quality standards and budgetary control.

Main accountabilities

• Specify and order repair works, working with technical colleagues and suppliers as needed to ensure accuracy and effectiveness.
• Maintain budget control for repairs contracts, monitoring spends and contributing to annual budget planning alongside the Finance Team.
• Oversee the repairs process for void properties, ensuring fast turnaround and delivering homes that meet a high standard for incoming residents.
• To undertake fire door inspections as required, specify required remedial works and post inspect after completion

• Independently manage a varied caseload, including damp and mould issues, insurance claims, disrepair cases, and other complex or specialist repairs.
• Lead on accurate diagnosis of building defects, using expertise in building pathology, damp and mould, and HHSRS to identify and categorise Category 1 and 2 hazards.
• Develop and maintain KPIs that effectively measure repairs performance. Regularly review, analyse, and report on contractor performance against these indicators.
• Ensure compliance with all relevant financial standing orders, statutory regulations, leaseholder obligations, and internal policies in the delivery of repair services.
• Order, code, and approve payments for repairs works. Verify completion of services prior to authorising invoices and ensure accurate financial recording for service charge purposes.
• Act as deputy to the Responsive Repairs Manager when required, including short-term organisation of the in-house repairs team.
• Participate in the emergency repairs call rota, providing technical advice and support to the out-of-hours call centre team as needed.
• Identify service trends and work with the Responsive Repairs Manager to design and implement proactive maintenance programmes and planned preventative works.
• Provide technical advice and post-inspection support to colleagues, helping to ensure consistency, safety, and high standards across all property-related works.
• Contribute to the development and review of policies and procedures related to building compliance and property services, supporting continuous improvement across the team.

Job Context

The postholder reports to the Responsive Repairs Manager and supports the delivery of responsive repairs, maintenance, and term contracts. They ensure contractors provide value for money, quality service, and meet all compliance obligations. The postholder takes part in the out-of-hours rota. Most queries from the call centre are resolved over the phone, with evening or weekend site visits rarely needed. In urgent cases, they may be asked to stay beyond normal working hours.

What we are looking for

• Proven technical experience in surveying or property maintenance, ideally in social housing.
• HNC/HND or similar qualification in Building Surveying or Construction.
• Excellent diagnostic, specification, and problem-solving skills.
• Clear, professional communicator, able to work effectively with residents and colleagues alike.
• Proficient IT skills and experience working with housing or repair systems.
• A strong sense of ownership and pride in delivering excellent repairs.
• Experience in a resident-led, community-based housing setting.
• Understanding of building safety, compliance, and void/property inspections.