Team Leader – Client Services & Sales  

Hampshire
Circa £48,000 Package

We’re excited to be exclusively partnering with a well-established, growing business within the printing industry to recruit a Team Leader – Customer Excellence & Lead Generation.

This is a newly created role, following an internal promotion, highlighting the company’s strong commitment to progression and development of its staff.

This is a high-impact duel role where you will take ownership of a small but busy internal customer service team team, where you will be tasked with improving performance, drive structure. The other side of the role will have you making sales calls, these are warm leads with existing/lapsed customers.

It would be highly advantageous if you had a background of working in a print manufacturing environment – this could be commercial print, signage, large format or even packaging.

The Role

Reporting into senior leadership, you will:

• Manage the day-to-day performance, workload, and development of the internal customer sales/service team
• Bring structure, accountability, and direction to a team that requires hands-on leadership and coaching
• Create and implement a clear “plan of attack” to improve both service levels and sales output
• Drive lead generation activity across phone, email, and LinkedIn
• Convert existing data into qualified opportunities for the external Business Development team
• Oversee order processing, queries, and customer experience across a busy operational function
• Maintain accurate CRM reporting and pipeline visibility

What We’re Looking For

This role requires a strong, confident leader who can balance people management with commercial delivery.

You’ll likely have:

• Experience leading or supervising a small team in customer service, telesales, or sales support
• A proven ability to improve underperformance and bring structure to a team
• Strong background in B2B lead generation or sales pipeline development
• Confidence managing different personalities and driving accountability
• A proactive, hands-on approach with the ability to “roll up your sleeves”
• Strong organisational and communication skills
• Experience using CRM systems and managing sales activity

Culture is a key focus for this business. They are looking for someone who will:

• Integrate well into a close-knit, established team
• Lead with energy, professionalism, and positivity
• Bring resilience and a solutions-focused mindset

The Business

You’ll be joining a well-established group who are recognised leaders in their respective markets.

With a strong reputation, loyal client base, and ambitious leadership team, this is a business with real momentum and opportunity.

Why Apply?

• Newly created role with real scope to shape and influence
• Clear progression demonstrated through internal promotion
• Opportunity to make a visible commercial impact
• Stable, well-established business with ambitious plans

If you’re a driven team leader who enjoys improving performance and driving sales activity, we’d love to hear from you.

Apply today or contact us for a confidential discussion.

Ref: 1654856HAMP