Permanent Job
Customer Service & Order Processor
£24,000
Altrincham
35 Hours per Week - Monday to Friday 9am to 5pm
Fully Office Based

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

We are looking for a Customer Service & Order Processor to join a friendly and supportive team based in Altrincham. This is a fantastic opportunity for someone who enjoys taking ownership of customer orders from initial sale through to delivery and invoicing, ensuring every detail is managed accurately and efficiently.

Working as part of a busy customer service team, you'll manage multiple customer orders simultaneously, ensuring a smooth journey from order placement through to completion. You'll liaise with customers, sales, warehouse, procurement and finance teams, keeping everyone informed and ensuring exceptional service throughout.

Key responsibilities include:

• Processing customer orders accurately and efficiently.
• Monitoring order progress and keeping customers updated.
• Coordinating with warehouse and internal teams to ensure timely deliveries.
• Raising invoices and credit notes.
• Managing customer enquiries via email and telephone.
• Maintaining accurate records and documentation.
• Building strong relationships with customers and colleagues across the business.
• Resolving queries and issues quickly and professionally.

We're keen to speak with candidates who have:

• Previous experience in order processing and customer services.
• Excellent attention to detail and strong organisational skills.
• Experience managing multiple orders.
• Confidence communicating with customers by email and phone.
• A proactive approach and the ability to take ownership of tasks.
• Strong relationship-building skills and experience working across departments.
• Good IT skills, including Microsoft Office and ideally an ERP system such as SAP.

What's on offer?

• 35-hour working week.
• Excellent benefits package including private healthcare, pension, wellbeing support and bonus opportunities.
• Free onsite parking.
• Long-term career opportunity with a successful and growing business.

If you enjoy working in a fast-paced environment where attention to detail and customer service excellence are valued, we'd love to hear from you.

To find out more and see a full job spec then please contact Ruth today on 07570251230 or email [email protected]

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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