Employability Service Manager
Wirral
Up to £38,862 per annum 25 Days Holiday Bank Holidays Pension
Full-time, Permanent
Job Description:
We are looking for an experienced Service Manager to lead the delivery of an Individual Placement and Support (IPS) programme across The Wirral.
This is an opportunity for a proven employability, welfare-to-work or health employability services leader who can develop high-performing Employment Specialists, work closely with commissioners and health partners, and deliver excellent outcomes for people facing complex barriers to employment.
The role involves:

• Leading and developing a team of Employment Specialists to deliver outstanding employment outcomes.
• Managing performance against contractual targets, KPIs, service standards and IPS Fidelity requirements.
• Supporting individuals with health conditions, disabilities and other complex barriers to move into sustainable employment.
• Building strong relationships with commissioners, NHS teams, referral partners and local stakeholders.
• Driving a high-performance culture through coaching, quality reviews and performance management.
• Monitoring service quality, customer experience and continuous improvement activity.
• Managing operational delivery, financial performance and contractual compliance.
• Providing performance reports and service updates to senior stakeholders.

You'll need:

• Experience managing Employment Advisors, Employment Specialists, Job Coaches or similar employability teams.
• A track record of achieving performance targets within IPS, Supported Employment, Welfare to Work, Employability, Skills or Health programmes.
• Experience working with commissioners, funding bodies, NHS partners or other key stakeholders.
• Strong knowledge of supporting individuals with health conditions, disabilities or multiple barriers into employment.
• Proven ability to drive KPI performance, staff engagement and customer outcomes.
• Experience managing quality, compliance and contractual requirements.
• Excellent leadership, coaching and stakeholder management skills.
• A proactive, resilient and commercially aware approach to service delivery.

Due to the nature of this role, you will be a vehicle driver with access to your own vehicle. You will be required to complete an online Disclosure and Barring Service (DBS) check and you will have access to your own vehicle as you will travel across the region.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being managed by Aspire Recruitment. Due to the volume of applications we receive, we are only able to contact candidates who are shortlisted for interview, typically within 14 days of application.

Aspire Recruitment is committed to equality, diversity, inclusion and belonging. We welcome applications from all backgrounds and particularly encourage applications from underrepresented groups, as we believe a diverse workforce strengthens the services we deliver. Applications are welcomed from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, caring responsibilities or socioeconomic background.

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