Account Co-ordinator - Labels

Location: Derbyshire – Hybrid, with three days per week in the office
Salary: Up to £35,000

Office Hours: Mon-Thurs 8:30-5pm, Fri 8:30-2:30pm

Role Overview

A successful global provider of labels, packaging and intelligent product solutions, supporting leading brands across the fashion, apparel and retail sectors who are looking for an organised and customer-focused Internal Account Coordinator to join their team.

It is a varied, process-driven role involving regular communication with customers, internal departments and sites around the world.

Key Responsibilities

• Managing day-to-day customer enquiries and account activity
• Supporting existing customer programmes and processes
• Coordinating new briefs and projects through the business
• Supporting product development and new product setup
• Managing the sampling process, including development, checking, presentation and tracking
• Setting up products and customer information on internal systems
• Responding to internal and external queries
• Monitoring deadlines and ensuring projects remain on schedule
• Providing general account administration and customer support
• Building strong relationships and developing an understanding of each customer’s priorities
• Occasionally attending customer meetings and deputising for the Account Management team when required

Requirements

• Experience in an internal account management, account coordination or customer service role within a label’s environment
• Experience working for a garment manufacturer or supplying retail customer advantageous
• Experience coordinating projects against tight deadlines
• Excellent written and verbal communication skills with strong attention to detail
• The ability to manage a varied workload and prioritise effectively
• A proactive approach and willingness to take ownership with good problem-solving skills and a solutions-focused mindset
• Confidence building relationships with customers and internal teams

Ref 1708540