Customer Services Representative

The Company

Looking for an opportunity to join a growing international business where you'll play a key role in supporting customers across Europe?

We're working with a well-established manufacturer looking to add a Customer Services Representative to their team. This Customer Services Representative role offers the opportunity to join a company known for supplying specialist products into demanding global markets. The European team continues to grow due to increasing customer demand, creating an exciting opportunity for a Customer Services Representative to develop within the business.

As a Customer Services Representative, you'll be joining a collaborative team where customer service, communication and attention to detail are highly valued. This role is fully office-based and offers the opportunity to build long-term relationships with customers across the EMEIA region.

Role and Responsibilities

As a Customer Services Representative, your key responsibilities will include:

• Managing customer orders from receipt through to delivery
• Processing and updating orders within the ERP system
• Communicating order amendments and updates to customers
• Working closely with internal departments and shipping teams to coordinate deliveries
• Managing customer enquiries, complaints and post-sales support activities

This Customer Services Representative position offers variety and the opportunity to make an impact within the team.

Key Requirements

To be considered for this Customer Services Representative, you will need:

• Previous customer service or customer support experience
• Strong communication and relationship-building skills
• Good IT literacy, including Microsoft Office applications
• Excellent organisational skills and attention to detail
• Ability to manage multiple activities within a fast-paced environment

French or German language skills would be advantageous but are not essential.

What They Can Offer You

As the new Customer Services Representative, you can expect:

• Salary: £28,000
• Fully office-based position
• Holiday entitlement: 25 days plus Bank Holidays
• Healthcare scheme
• Group Personal Pension Plan (5% employer and employee contribution)
• Life Assurance (4x salary)

This Customer Services Representative role is ideal for someone looking for a long-term opportunity within a growing international business.

What Next?

If you like the sound of this Customer Services Representative, simply click apply now.

Need more information? Please contact Tom Schwartz for a confidential conversation.

We thank you for your application in advance. Due to the volume of applications, we receive, unfortunately, we are not able to respond to every application personally; therefore, if you have not heard back from us within 5 working days, please assume your application has been unsuccessful.

To see our other available vacancies, please visit our website.

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