The Operations Executive plays a critical role within the Healthcare Operations Team, supporting the efficient and timely fulfillment of all customer orders through ownership of all operational processes from the initial purchase of stock all the way through to the final delivery to the customer site.

The role is responsible for operational administration, logistics, procurement, supply chain management and fulfillment management for all goods sold ensuring clear communication, accurate documentation and timely exception management.

• Provide operational administration support in all procurement, logistics and supply chain management activities to ensure the most efficient and effective operational delivery across all modalities.
• Maintain accurate operational documentation and reports related to all relevant aspects of fulfillment activities.
• Co-ordinate the delivery of projects and customer-facing fulfilment activity including clear and timely communication of plans across all the relevant teams.
• Manage relationships with Account Managers to support all operational activities within their business area or region including relevant monthly reporting.
• Monitor stock availability and work with suppliers to manage appropriate stock supply, supplier performance and RMA processes.
• Co-ordinate all inbound logistics administration and provide regular status updates for all movements including supplier deliveries and returns from field-based staff.
• Manage outbound logistics administration and provide regular status updates for all deliveries by our drivers, as well as external courier and third-party logistics partners.
• Support a culture of continuous operational improvement including close cross‑functional collaboration with other teams. 

• Minimum two years’ experience in logistics or operational support administration.
• Experience preparing sales and transport related documentation and working with multiple systems to record sales and movement of assets.
• Experience maintaining ERP systems and interrogation of data from them to develop and produce relevant business reports.

• Ability and desire to learn new skills.
• Proactive and keen to improve and continually develop processes and ways of working.
• Able to work collaboratively in a team and cross-department.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Detail-oriented, with a focus on data accuracy and quality.
• Good written and verbal communication skills.