Digital Account Manager – 9-Month Contract

Location: West London
Working Pattern: Hybrid – Minimum 2 days per week on-site
Contract: 9-Month Fixed-Term Contract
Salary: Up to £45,000 Dependent on Experience

The Opportunity

Are you an experienced Digital Account Manager with a passion for creative campaigns, digital marketing and delivering exceptional client service?

I'm recruiting for an experienced Digital Account Manager to join a well-established, creative marketing and communications business on a 9-month contract, working with a major client based in West London.

This is a fantastic opportunity for someone who enjoys combining client relationship management, digital marketing, creative content and project delivery.

You'll work closely with the client's marketing teams, managing digital loyalty communications, out-of-store marketing and digital assets across the UK and European markets.

It's a busy, hands-on role where no two days will be the same. You'll need to be highly organised, confident managing multiple projects and comfortable working in a fast-paced, client-facing environment.

The Role

As Digital Account Manager, you'll take ownership of day-to-day client briefs, coordinating digital marketing campaigns from initial concept through to production and delivery.

Working alongside creative, artwork and production teams, you'll ensure campaigns are delivered accurately, on time and in line with the client's expectations.

Your responsibilities will include:

• Managing digital loyalty communications, out-of-store marketing campaigns and digital asset requirements.
• Acting as a key point of contact for the client's marketing teams, building strong and trusted relationships.
• Taking creative and digital briefs from concept through to final delivery.
• Briefing internal design, artwork and production teams, ensuring requirements are clearly communicated.
• Coordinating the creation of engaging, consumer-focused digital content across multiple markets.
• Managing multiple campaigns simultaneously, ensuring deadlines, budgets and quality standards are met.
• Monitoring campaign KPIs, costs and performance, identifying and resolving potential issues.
• Supporting content creation and copywriting requirements.
• Using digital tools and project management platforms to coordinate workflows.
• Managing purchase orders, reporting and campaign administration.
• Identifying opportunities to improve processes, enhance client service and support account growth.
• Reporting directly to the Account Director.

About You

I'm looking for someone who is proactive, creative, commercially aware and genuinely passionate about delivering great client service.

You'll ideally have experience in a digital marketing, creative agency, marketing services or client-side environment, with a strong understanding of digital campaign delivery.

You'll bring:

• Previous experience in a Digital Account Manager or similar client-facing digital marketing role.
• A good understanding of digital marketing campaigns, digital assets and consumer communications.
• Experience managing creative projects from brief through to delivery.
• Excellent client relationship management and communication skills.
• Strong organisational skills and the ability to juggle multiple deadlines.
• A keen eye for detail and a commitment to delivering accurate, high-quality work.
• Confidence working with creative, design and production teams.
• Proficiency in Microsoft Office and database or management information systems.
• Familiarity with digital and project management tools such as Canva, Hootsuite or Trello.
• A positive, solutions-focused approach and the ability to remain calm under pressure.
• Experience in digital loyalty programmes, out-of-store marketing and copywriting would be particularly advantageous.

This is a great opportunity to work on high-profile digital marketing campaigns across the UK and Europe. It is a varied, hands-on role combining creative content, marketing and client management where you will work alongside experienced marketing and creative teams.

If you're an experienced Digital Account Manager who enjoys working closely with clients, managing creative campaigns and delivering results, I'd love to hear from you.

Interested? Apply today with your CV.

Ref: 1756481