Location: Kings Norton, Birmingham
Working Arrangement: Office-based
Role: Call Handler / Customer Service

Build Recruitment are currently looking for an experienced Call Handler to join a busy team based in Kings Norton.

This is a fast-paced, office-based role involving a high volume of incoming calls, handling 50 calls per day, providing excellent customer service and assisting with scheduling appointments and jobs.

• Handling a high volume of incoming calls (50 per day).

• Dealing with customer enquiries in a professional and friendly manner.

• Taking accurate details and recording information on internal systems.

• Scheduling appointments and coordinating jobs.

• Passing relevant information to operatives and other team members.

• Managing customer expectations and providing updates where required.

• Ensuring all calls and enquiries are handled efficiently.

• Previous call centre or customer service experience essential.

• Confident and comfortable speaking on the phone throughout the day.

• Experience handling a high volume of calls.

• Strong communication and telephone manner.

• Good organisation and attention to detail.

• Confident using computers and internal systems.

• Able to work well under pressure in a busy environment.

• Office-based position in Kings Norton.

• Busy and varied role.

• Opportunity to join an established team.

• A customer-focused position with a mixture of call handling and scheduling duties.

Interested? Get in touch with Build Recruitment today to find out more and discuss the opportunity.