Location: Camden, Paddington and Hammersmith & Fulham
Salary: Up to £35,000 £4.2k car allowance Benefits
Permanent Position

We are working with a leading property services contractor who is looking to recruit an experienced Resident Liaison Officer to support the delivery of a major works programme across West, North West and North London.

The successful candidate will play a key role in supporting residents throughout planned maintenance and major works projects, acting as the main point of contact and ensuring residents are kept informed, supported and engaged throughout the process.

This is a field-based role covering multiple sites, so candidates must be comfortable travelling across the region and hold a full UK driving licence with own vehicle. 

As Resident Liaison Officer, you will work closely with Site Managers, Contracts Managers and the client to ensure works are delivered with minimal disruption to residents and that a high standard of customer service is maintained.

Key Responsibilities:

• Act as the main point of contact for residents before, during and after works are completed.

• Build positive relationships with residents and provide regular updates on planned works and programme schedules.

• Arrange appointments, consultations and property access to support the smooth delivery of works.

• Handle resident enquiries, concerns and complaints, ensuring issues are dealt with professionally and promptly.

• Liaise with Site Managers, Contracts Managers and the client to resolve any resident issues.

• Prepare and distribute resident letters, notices and programme updates.

• Maintain accurate records of resident communications, access arrangements and feedback.

• Attend resident meetings and community engagement events where required.

• Identify and resolve potential access issues or communication barriers.

• Help achieve customer satisfaction targets and project KPIs.

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer.

• Experience working within social housing, planned maintenance, major works or construction.

• Strong communication and relationship-building skills.

• Confident dealing with resident enquiries, complaints and difficult situations.

• Well organised, with the ability to manage multiple sites and priorities.

• Good IT skills, including Microsoft Office.

• Full UK driving licence and willingness to travel across West, North West and North London.

• A professional, approachable and customer-focused attitude.

• Salary up to £35,000 depending on experience.

• Performance-related bonus.

• £4,200 car allowance.

• 25 days annual leave plus bank holidays.

• Pension scheme and life assurance.

• Medical scheme options and wellbeing support.

• Perkbox benefits.

• 24/7 GP referral service.

• One paid volunteering day per year.

• £2,000 refer-a-friend bonus following probation.

If you are an experienced Resident Liaison Officer looking for your next opportunity within social housing and planned maintenance, we'd be keen to hear from you.

Please apply with your CV or get in touch to discuss the role in more detail.