The Role

We are looking for a confident, personable and customer-focused Customer Service Assistant to join a busy solicitors' office.

This is a telephone-based role where you will be the first point of contact for clients and members of the public, handling incoming calls and initial enquiries in a professional and helpful manner.

You will be responsible for understanding the nature of each enquiry, directing callers to the appropriate department or member of staff and ensuring that everyone receives a positive first impression of the firm.

This would suit someone with previous customer service or call centre experience who is confident speaking to people over the telephone. Graduates with excellent communication skills and a genuine interest in developing a career in a professional office environment will also be considered.

Key Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Act as the first point of contact for clients and members of the public.
• Handle initial enquiries, establishing the reason for the call and identifying the appropriate department.
• Transfer calls to the relevant fee earner, department or member of staff.
• Take accurate messages and ensure these are passed on promptly.
• Deal with straightforward queries in a helpful and professional manner.
• Maintain a friendly, calm and approachable manner when dealing with callers.
• Provide general assistance to ensure the smooth running of the front-line customer service function.

Skills & Experience

• Excellent telephone communication skills are essential.
• Previous customer service or call centre experience would be highly advantageous.
• Confident and comfortable handling a high volume of incoming calls.
• Clear, articulate and professional telephone manner.
• Good listening skills and the ability to understand and respond to different enquiries.
• Well organised, reliable and able to manage multiple calls and tasks.
• Positive attitude with a willingness to learn.

Graduates are welcome to apply, although a law degree or previous legal experience is not required.

The Ideal Candidate

You will be friendly, approachable and confident when speaking to people from all backgrounds. You will enjoy helping others, be comfortable handling telephone enquiries and understand the importance of making a positive first impression.