Order Management fluent German

• Manage manual orders received through phone, fax & email.
• Enter orders in SAP.
• Prioritize urgent orders.
• Manage and resolve any issues with orders (Dispute Management)
• Complete outbound calls to established customers in order to resolve open queries.
• Escalate Tier 2 disputes to Analyst / Relevant team where applicable.
• Liaise with external contacts including local affiliate, distribution and Local Service Providers.
• Liaise with internal departments (Supply Chain, Accounts Receivable) to ensure timely processing of orders and dispute resolution.
• Propose and implement standardization for customer service processes.
• Support Business Improvement Projects / initiatives.
• Support Analyst with reporting where required.
• Adhere to Sox and Business control guidelines.
• Support SAP testing (New process and or SAP updates)
• May participate in a local project

Create, Promote and Maintain Operational Excellence

• Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
• Continuously looks for ways to improve our service level for our customers /stakeholders
• Supports organizational changes.
• Demonstrates flexibility in providing coverage and/or availability for scheduling adjustments for unexpected absences, events, or meeting volume variances.
• Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
• Participates in internal and external educational opportunities relevant to the Information or customer service environment.

FLUENT GERMAN

Salary: 25-30K p/y