We need

• A Branch Manager for our branch in Swanage, Dorset.
• £25,421–£36,720 a year on a full-time contract, plus benefits.
• Send in your application by 10th May 2020

You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.

 

What you’ll be doing

Working on the branch floor alongside your team, you’ll make sure they are fully trained and performing at their best. You’ll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You’ll also be responsible for creating and implementing your branches business plan.

Our branches are always busy, so you’ll have to be organised and able to work quickly while still giving the best service. You’ll have the support of your management team to help with training and guidance. You’ll also need to be able to and use our computer systems and processes. But don’t worry, we’ll train you to do that.

About you

As a minimum requirement you’ll:

• Be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.
• Have experience of managing people and working in a busy retail environment. Leading by example.
• Be able to monitor and explore branch activity to spot opportunities and make your customers better off.
• Be resilient, versatile and flexible, to be able to prioritise effectively and deal with ever-changing requests.
• Have a commercial understanding, with knowledge of financial regulations and processes.

It would be nice if you also had:

• Previous experience as a branch manager in a retail environment

The extras you’ll get

For helping us do the right thing for our members, you’ll get:

• a personal pension (most people put in 7% of their salary which we’ll top up by a further 16%)
• up to two days of paid volunteering a year
• buying or selling holiday (25 days holiday)
• the chance to buy things like dental cover or childcare vouchers for you and your family.

Why work at Nationwide

At Nationwide we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the World’s largest Building Society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.

At Nationwide we have a strong ethic of care, and a genuine concern for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We are committed to creating a culture that recognises and truly values our individual differences and identities. If you’d like to be a part of an inclusive workplace where you can be yourself,  where your talents are nurtured and you feel empowered to contribute then please apply and help us in building society, nationwide.

What to do next

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.