Ambulance Care Assistant  (Full training will be provided)
Location: G4S Patient Transport - Canterbury (Aylesham)
Salary: £8.72 per hour  + Unsociable enhancements
Full Time: 42.5 hours per week

Days and Nights

We are seeking enthusiastic, people with a caring disposition to join our team at the Canterbury Depot. As an ambulance care assistant (ACA) you will play an important role transporting patients for hospital appointments and ensuring they return safely home again. The role involves driving, or assisting as part of a crew, patients with different requirements based on their mobility classification. The job purpose is to provide and maintain a caring environment for these patients and provide a safe transport service, maintaining high standards of patient care and timeliness. Full comprehensive training is provided for the first 2-3 weeks and then mentoring with more experienced ACA’s. If interested, staff can go on to develop and learn more skills transporting and looking after patients sometimes with more complex medical needs. All this can be provided at a pace to suit our staff. We currently are providing in house training up to FREC3 level.

Key responsibilities:

• Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, and manoeuvring patients in wheelchairs into and out of the vehicle and on stretchers as necessary. 
• Ensure patients are safely seated whilst in transit.
• Minimise and deal with aggressive and abusive behaviour to reduce risks to safety and ensure patient welfare
• Ensure the use of appropriate equipment and approved manual handling techniques
• Maintain the cleanliness and ensure the routine daily checks of designated vehicles are carried out prior to deployment
• Assist patients when entering and leaving their homes and take all reasonable actions to ensure the safety and security of their property.
• Liaise and report to Control as directed within operational procedures in updating location and status and respond appropriately to instructions
• Upon arrival at the place of treatment, convey patients to the appropriate location within the building as directed by Control
• Provide support as directed to other agencies in the event of serious injury or emergency
• To be flexible on a daily basis in relation to shift finishing times
• To be flexible on a daily basis to support all PTS hospitals/locations where applicable
• Maintain records as appropriate. Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and adhere to all statutory legislation.
• Carry out any other duties relevant to the role as directed by Control and/or the Depot Manager 

Skills and Knowledge:

Essential:

•  Full UK manual Driving License.
•  Willing to undergo suitable training such as manual handling, first aid at work.
•  A caring attitude towards patients and the ability to show empathy.
•  Ability to work effectively as part of a team.
•  Strong communication and interpersonal skills.
•  Physically fit.
•  Commitment to the service we provide for our patients.

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment,  a full enhanced DBS check is required.

Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.

Please note that commitment to two weeks of training is mandatory