We are looking for an experienced and customer focussed 3rd line Office 365 Analyst to join our team. You will work to support the business by resolving 3rd Line customer support requests and working with Cloud Infrastructure and Applications.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

Having a diverse workforce is important to us. We do offer sponsorships to non-EU nationals with specialist skills to take up UK roles. However, by law we can only do this if we can’t find a suitable resident candidate. Typically, this role generates a high volume of resident applications. Candidates are therefore more than welcome to apply, but should be aware that the resident labour market test must be followed.

What you’ll be doing

You will work to support the business by resolving 3rd Line customer support requests and working with Cloud Infrastructure and Applications, developing governance and processes and procedures.

The successful candidate will be able to demonstrate a customer focussed mentality and have a desire to develop skills in Cloud IT. You will benefit from an excellent team environment which encourages collaboration with the latest Microsoft tools.

In this role you will work with the Office 365 suite of applications as part of a wide delivery model all in a busy Enterprise Environment.

About you

As a minimum requirement you’ll:

• Have experience of working as a 3rd line support analyst
• Have tenant level experience of managing Office 365 workloads (Teams, SPO, OneDrive, Exchange etc)
• Have experience in governance tasks within Office 365 and demonstrate ability to automate processes using the Power Platform
• Have a high degree of PowerShell knowledge and capability
• Have exceptional problem-solving skills and demonstrate driving issues to resolution.
• Be a team player, able to prioritise competing demands and able to cope in pressurised scenarios
• It would be nice if you also had:
• Familiarity with the overall Office 365 Power Platform
• Basic Azure Active Directory administration experience
• Basic understanding of core network technologies (TCP/IP, DNS, DHCP)
• Graph API experience would be highly desirable.
• Good understanding of Windows 10
• Familiarity of ServiceNow
• A-level or equivalent qualification
• Microsoft Modern Workplace certification
• Worked in a large-scale enterprise environment

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

• Your values, and what makes you who you are
• How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

Our people’s success isn’t based on how long they spend at their desk. While you’ll have contracted hours, we want to offer a flexible environment where possible. That might be working from home, logging on from other offices across the UK, or working part time or compressed hours.

We’ve let you know about the flexibility available for this role at the start of the advert. This means you can quickly decide if it suits how you’d like to work.

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.