IT Scheduler / Co-ordinator required for a 6-12 month contract - remote working initially, main site in West Sussex.

Working for a leading utilities organisation, as IT Scheduler you will be required to create and manage work schedules for IT Engineers and Technicians as part of a large scale Transformation Programme. You will do this by deciding how to order both planned & reactive work and influencing what resources are needed to achieve optimum field resource productivity and adherence to service level agreements. Key responsibilities:

• Scheduling of reactive & planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently
• Regular communication with District Managers/Field Performance Managers to review area performance
• Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.
• Monitor and manage field team whereabouts to ensure adherence to schedule
• Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.
• To set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact
• To accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.

Key skills/knowledge/qualifications/experience:

• Excellent communication skills
• Customer centric
• Ability to work under pressure in a busy environment
• Experience within a busy, fluid service centre/scheduling team
• Dispatch/Planning/Scheduling experience preferable
• PC literate in Office applications

This is an ideal position for someone who has worked within IT Administration/Co-ordination and/or scheduling. Any knowledge of SAP Scheduling, Ellipse, CSMS and GIS systems will be highly beneficial but not essential.

This role is to start ASAP and will pay between £250 - £325 ltd /umbrella per day depending on your level of experience.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.