Our client, a leading service provider, is requiring an IT Service Support Analyst to join their end client based in Brussels, Belgium.

Nature of Tasks

• Coordination within the project team
• Management and follow-up of user requests
• Follow-up of service quality
• Management of incidents related to information systems
• Organisation of the reporting
• Conception and organisation of user documentation for information systems
• Guidance regarding the use of information systems
• Coordination of wiki sites, collaborative sites or social networks
• Participation in user, service and project meetings
• Organisation, implementation and maintenance of (IS) support
• Conception and organisation of IS and ICT trainings
• IS Service management

Knowledge and skills:

• Proven knowledge in end-user assistance or support of information systems
• Excellent knowledge of ITIL
• Good IT skills
• Knowledge of wiki, collaborative sites and social networks
• Excellent communication / writing skills
• Good reporting methods
• Ability to give presentations
• Ability to participate in multi-lingual meetings
• Ability to apply high quality standards
• Capability of working in an international/multi-cultural environment
• Rapid self-starting capability and experience in working in team
• Able to cope with the needs of multi-language site deployment

Education and Experience

• A Master's degree with a minimum 5 years of relevant studies and 3 years of experience

Role paying €260 per day freelance with a minimum of 3 years' experience. FTC rates also available at request.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.