Consistent Recruitment is very excited to be working with my existing fantastic client Harlow, working from their beautiful open plan offices, as a Customer Service Executive you will be joining an existing team in the Customer Service department.

As a Customer Service Executive you will be responsible for obtaining, analysing and verifying the accuracy of the information submitted in a timely manner and in line with our processes. You will be required to implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

This is an entry level role so training will be provided but you must have some office experience and existing Customer Service experience.

Duties are;

• Document verification
• Calculation of additional / return premiums
• Processing of cancellations
• Direct Debit related queries
• Processing payments for clients
• To correctly deal with any customer queries
• Post related administration
• Answering queries over the phone and in writing

Requirements

• Good listening skills to identify customer needs
• A passion for Customer Service
• Excellent communication skills in order to develop and maintain positive relationships, mutual trust and confidence
• A positive and Can-Do attitude
• Ability to learn and retain knowledge of all products
• Friendly, compassionate and ability to understand customers’ needs
• You must be computer literate with knowledge of Microsoft Outlook

This is a 37.5 hour week between 9.00 am - 17.30 pm

Benefits

• 20 days holiday, 1 extra day per year capped at 25 plus bank holidays
• Starting salary £18,000
• Free Parking
• Yearly group bonus
• Pension scheme
• Ongoing development
• Progression
• Active social committee