Full-time (37 hours per week) Housing Options Manager contract to start on 28-09-20 until 18-12-20 with a possible extension.
Manage the day to day customer demand for the housing options service through the regular review of service provision and processes which demonstrates excellent customer service though the workplaces key values. Effectively manage performance by regularly measuring and analysing service demand, to ensure the right resources are in the right place at the right time. Contribute to the strategic direction of the service and managing operational changes which include working with a range of internal & external partnerships to create new or improved processes and systems. Review, update and develop procedure following service review or updated regulation / case law. Represent the service at relevant multiagency groups which influence strategy and service delivery and deputise for Housing Services Manager as necessary. Assess, check and mitigate risk in service delivery (including lone working and housing assessment decision making) to ensure accuracy and quality of service delivery is maintained and in accordance with defined case management principles, procedure and service standards. Provide support with complex decisions through interpretation and under the provisions of various legislation including but not inclusively, 1996 Housing Act, Homelessness Act 2002, landlord and tenant law, family, welfare benefits, childcare and persons from abroad entitlements. Carry out reviews of decisions in accordance with the Housing Act 1996 and 2002 Homelessness Act, in particular under Section 202 and the Housing Register & Allocations Policy. Promote, present and influence multi-agency specialist initiatives and work with a range of partners, both internal and external to the workplace (including registered providers and the private sector) on joint projects and complex casework, including the pursuit of prevention of homelessness. Provide regular input towards developing and reviewing allocations, lettings, temporary accommodation and move-on plans.
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