NHS Customer Services Agent / Data Technician required for a 3 month contract based in Worthing, West Sussex.
Working for a well-established NHS organisation you will input all referrals onto the NHS e-Referral system, undertake informed choice conversations with patients, book appointments on behalf of patients, and monitor referral activity. You will also be responsible for booking in individuals Covid vacinations.
Day to day responsibilities:
* Input all urgent and routine GP referrals onto the e-Referral system for onward referral (or via email where the service is not published on the e-Referral system)
* Provide a point of contact for all GP practice staff, provider organisations and patient queries regarding the status of referrals including the ownership of any actions required for; referral rejections, cancellations, or if the patient changes their mind about where they wish to be seen
* Deal with routine enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate
* Answer telephone calls, taking messages and passing on accurately to the relevant departments/person
* Able to navigate and date input into excel spread-sheets to a high level of competency, ensure back-ups are taken every day
This is an ideal opportunity to be part of a high profile expanding Referral Support Team aiming to deliver better health quality and standards in the area. For these positions you need to have previous experience of working within a Customer Services / Call Centre environment with basic IT / Computer skills including Excel. These roles are to start ASAP and will pay between £9.09 to £10.45 + HP & Pension PAYE or £10.98 - £12.72 Umbrella per hour depending on your level of experience. Inside IR35
Customer Services / Call Centre environment
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