Connecting Talent to opportunity

Connecting Talent to opportunity

3rd Line Support Engineer

Expired

Job Description:

3rd line support Engineer required for a 6 month contract (possibility of extending) based in Leeds (remote/flexible working available) - up to £400 pd umbrella

Working inside of IR35, we have a fantastic opportunity to work within the Infrastructure and Operations Team for a high-profile Energy organisation.

As 3rd line Infrastructure support, you will have responsibility for ensuring all Infrastructure and Processing Services responsibilities are met for UK supported Servers. This service is responsible for providing 3rd line technical support, Windows Systems based operating systems implementation of and adherence to security policy, system availability.

Key Responsibilities:

  • 3rd line support of Server related Incidents within agreed SLA's.
  • Ensuring all incidents are updated in a regular, accurate and timely manner. Escalating incidents when required.
  • Perform systems administration activities such as performance tuning and data management.
  • Monitoring and reviewing quality of service delivered.
  • Interfacing directly with all service delivery teams on site.
  • Creation, update and maintenance of the technical knowledgebase and documentation.
  • Providing technical support and mentoring to other members of the team.
  • Operating within agreed security frameworks.
  • Maintaining technical qualifications and skill sets.
  • Perform upgrades to and installations of new servers.
  • Citrix & Windows system set up and administration.
  • Customer Service skills applied to difficult users.
  • On call responsibilities within a pressurised support environment.
  • Solo site attendance for problem resolution.
  • Implementation of a scheduled program of patching & firmware/software upgrades.

Technologies required:

  • In depth practical knowledge of a wide range of Microsoft products.
  • Specifically Windows Server - All Versions.
  • Active Directory.
  • Microsoft Exchange - All Versions.
  • Citrix.
  • VMWARE ESX.
  • Hyper-V.
  • Microsoft SCOM.
  • Microsoft WSUS.
  • Microsoft SharePoint.

This role is to start ASAP and will pay between £300 - £400 per day UMB (Inside of IR35) depending on your level of experience.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

  • Job Type

    Contract, Full Time

  • Work Authorisation

    No

  • Industry Sector Other