Customer Support Analyst (remote working) – Immediate start (Ideally June 21st) This well-established, award-winning Payments Fintech (FX and treasury solutions) is gearing-up for their next phase of growth and seeks to strengthen their Client Support team by employing a customer support analyst on a 6-month fixed-term contract, with a view to go permanent.

Note on working hours:  The client’s product and customer-base is global and fully mobile and, as such, the company will be extending their hours of service. The current working hours are 0800-1800 Monday to Friday but, from July, a shift system will be introduced covering 0800-Midnight, including a need to work weekends on a shift system. Candidates must be comfortable with shift work covering these hours.

Location:  The role is fully remote but the support team does provide holiday/sickness cover for an internal administrator based at offices in the Westend, so there will be an occasional need to commute into Central London.

Customer Support Analyst – the role:

This exciting role will see you working in a small team of customer support analysts. Working closely with other departments (e.g. compliance, treasury and business development) you will be providing 1st line support to a global client base, typically to business administration users:

-  Phone, chat, email support

-  Support access (login, verifications) to the platform, unblocking where necessary

-  Generally supporting clients with ‘how to’ questions

Additionally there will be the chance to really help provide input into operational processes as they continue their grow, a real chance to develop and expand as the company goes from strength to strength.

Customer Support Analyst – the candidate:

The client seeks candidates who can demonstrate a track record in a similar customer services (support) role, providing an empathic and first-class client support experience, with: 

-  Strong problem solving skills, with root cause analysis, taking ownership of issues

-  Good technology skills, with the confidence to learn new software and systems (Salesforce useful)

-  The desire to learn more about the Payments industry

-  Any banking operations / FX experience useful

The company offers a democratic and highly collaborative structure and a great environment in which to learn and develop your skills.  Lots of exciting growth and projects beckon as the company gears up for it’s next phase of expansion. Salary to £25,000. Services advertised by Dupen are those of an Agency.