Customer Support Analyst (remote working) – Immediate start (Ideally June 21st) This well-established, award-winning Payments Fintech (FX and treasury solutions) is gearing-up for their next phase of growth and seeks to strengthen their Client Support team by employing a customer support analyst on a 6-month fixed-term contract, with a view to go permanent.
Note on working hours: The client’s product and customer-base is global and fully mobile and, as such, the company will be extending their hours of service. The current working hours are 0800-1800 Monday to Friday but, from July, a shift system will be introduced covering 0800-Midnight, including a need to work weekends on a shift system. Candidates must be comfortable with shift work covering these hours.
Location: The role is fully remote but the support team does provide holiday/sickness cover for an internal administrator based at offices in the Westend, so there will be an occasional need to commute into Central London.
Customer Support Analyst – the role:
This exciting role will see you working in a small team of customer support analysts. Working closely with other departments (e.g. compliance, treasury and business development) you will be providing 1st line support to a global client base, typically to business administration users:
- Phone, chat, email support
- Support access (login, verifications) to the platform, unblocking where necessary
- Generally supporting clients with ‘how to’ questions
Additionally there will be the chance to really help provide input into operational processes as they continue their grow, a real chance to develop and expand as the company goes from strength to strength.
Customer Support Analyst – the candidate:
The client seeks candidates who can demonstrate a track record in a similar customer services (support) role, providing an empathic and first-class client support experience, with:
- Strong problem solving skills, with root cause analysis, taking ownership of issues
- Good technology skills, with the confidence to learn new software and systems (Salesforce useful)
- The desire to learn more about the Payments industry
- Any banking operations / FX experience useful
The company offers a democratic and highly collaborative structure and a great environment in which to learn and develop your skills. Lots of exciting growth and projects beckon as the company gears up for it’s next phase of expansion. Salary to £25,000. Services advertised by Dupen are those of an Agency.
Contract, Full Time
Additional Salary Info
- Industry Sector Customer Services
Secondary School or equivalent