Service Design & Transition Lead - 3 month contract - Portsmouth - £48.58ph UMB or £37.80ph PAYE (Inside IR35)

The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles.

This role requires you to obtain a Criminal Record Check along with reference checks before starting.

The role:

Definition, analysis, planning, measurement, maintenance, and improvement of all aspects of the availability of services, including the availability of power. The overall control and management of service availability to ensure that the level of service delivered in all services is matched to or exceeds the current and future agreed needs of the business, in a cost-effective manner.

Planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets.

The achievement of formal confirmation that service acceptance criteria have been met, and that the service provider is ready to operate the new service when it has been deployed. (Service acceptance criteria are used to ensure that a service meets the defined service requirements, including functionality, operational support, performance and quality requirements).

Duties to include:

• • Conduct service design, review service designs, update service designs and agree services with project and operations team.
  • Provides advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.
  • Conduct Service Transition activities for all Digital Services offerings.
  • Liaise with all service component providers to ensure service designs & SLA's are being met.
  • Manage External Service providers on behalf of Operation Support Manager.
  • Liaise with MOD and its authorities for all service design activities.
  • Plans arrangements for disaster recovery together with supporting processes and manages the testing of such plans.
  • Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
  • Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.

Skills:

• Ideally ITIL v3, Service transition and Service Design certification.
• Service design Experience in a distributed organisation.
• Service Transition experience.
• Experience with direct customer engagement.