Connecting Talent to opportunity

Connecting Talent to opportunity

GDPR Capability & Engagement Officer


Job Description:

About the job Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments with almost every individual and business in the United Kingdom being a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We couldn’t do all this without our dedicated and very important workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

We are the HR team for the UK’s tax and customs authority, a strategic partner and service provider to HMRC's business. We are dedicated to enabling leaders and managers to improve the experience for people across HMRC; creating the capabilities we need to deliver our business; and enabling our people to deliver HMRC's vision for our customers.

Our vision is to be an outstanding HR team, focused on enabling leaders and managers to improve the experience for colleagues across HMRC and to create the capabilities we need to deliver our business. We will do this through being values driven, insight led, outcome focused, agile and expert.

The People Analytics and Insight (PAI) Directorate was established in late 2019 and is a rapidly growing and evolving part of HMRC’s Chief People Officer (CPO) Group, or HR. The Vision of the Directorate is to ‘deliver people insight and analytics to enable HMRC to shape its future through the use of evidence-based decision-making’.

We want to work together to make HMRC a great place to work where everyone feels trusted, respected and confident in their role, working in modern, inclusive environments and using improved technology, data and processes. Job description The role sits within the Strategy and Governance team, which is one of three capability areas in PAI: Engagement and Planning; Analytics and Insight; and, Strategy and Governance. The purpose of the Strategy and Governance team is to:

• Develop and implement the people data strategy.

• Deliver on the accountability for people data governance including data security.

• Drive the implementation of a unified people data repository and oversee its ongoing development.

• Support Chief People Officer’s area with development of tools and techniques, training, data sourcing and controls and assurance.

• Managing relationships with other key stakeholders in HMRC who are involved in data strategy and governance.

The CPO GDPR project is aiming to improve GDPR compliance in CPO in order to protect the personal data we process and to meet legislative obligations. This is a key communications and engagement role that will help improve colleague confidence and accountability in handling staff personal data.

You will contribute to the continuous development and improvement of our business as well as supporting the capability of your colleagues. You will be supported to undertake GDPR Communications related activities and will become a valued and successful member of our team.

This post is full-time, however applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern may or may not be available, agreement will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.

Responsibilities • Responsible for communications and engagement for the CPO GDPR project and enabling continued CPO engagement with GDPR when the project ends as part of Business as Usual (BAU).

• Establish and oversee the delivery of CPO GDPR communications plans within agreed time.

• Stakeholder management, communicating effectively with a wide range of stakeholders across CPO.

• Establishing a mechanism to measure the effectiveness of communication and cultural change.

• Work closely with the Corporate Security team and CPO Building Information Capability project to align communications and engagement.

• Support the Project Manager by identifying and monitoring project risks and issues. Developing mitigating actions with project leads and escalating as appropriate.

• Design and deliver cross-CPO communications, including consultations and focus groups.

Person Specification

As a GDPR Capability & Engagement Officer, you will play a key role in the CPO GDPR Project and how we operate across the entire business area. This role requires an individual who can take the initiative and work with little or no supervision.

• You pay attention to details.

• You are patient, level-headed and calm under pressure.

• You have a collaborative approach and are keen to work with others to achieve progress against shared objectives and ideas.

• You can think on your feet and take initiative, making decisions when needed and are accountable for your actions and your performance.

• You can build effective working relationships with a wide range of stakeholders, including senior managers.

• You have a positive approach to problem solving.

We are looking for people with energy and enthusiasm to provide support on a key, long-term project that affects all of our colleagues in CPO. It is a fantastic opportunity to engage and work with a range of stakeholders, including senior managers, and drive positive change across the directorates.

Essential Criteria

You are expected to demonstrate experience of the following skills within your application:

• Good written and verbal communication skills

• Good planning skills

• Experience planning and managing projects

• A positive approach to problem solving

• A collaborative approach, keen to work with others to achieve progress against shared objectives and ideas

Desirable Criteria

• A project or programme management qualification such as Prince2, MSP or APMP

• A sound knowledge and understanding of GDPR frameworks, or a willingness to learn

• Experience of communications and engagement within business projects.