Connecting Talent to opportunity

Connecting Talent to opportunity

Operations Manager


Job Description:

Operations Manager JD


Job Purpose

  • To deliver excellent customer service.
  • To liaise with Heads of other departments, quickly identifying complaints or areas for improvement, whether these come from our internal or external customers, ensuring that we meet their requirements.
  • Working with Heads of other departments, identifying future opportunities for growth.
  • Be responsible for the Profit & Loss (P&L) of the


 Key Responsiblities


  • Leading the team, giving advice support and guidance ensuring alignment of the senior team to have the same goals.
  • Be commercially focused to ensure that all works are delivered as efficiently and as timely as
  • Report performance using appropriate Key Performance Indicators (KPIs) to the Heads of Department, Strategic Leadership Team (SLT) and the Marlowe Board when requested.
  • Own all Service Delivery tasks.
  • Identify and support team leaders for future growth and development of the
  • Ensure that the team receives context for decisions made and are communicated regularly via a variety of
  • Offer support to our internal and external customers for large or multi-site projects, at quote and delivery
  • Support recruitment with my senior team to help ensure that we maintain the right quality and resource level to support our customers in all


Personal Specification


  • Be a great people leader and manage the team through mentoring, training, coaching, and enabling them personal development
  • Be a great communicator, within and beyond the team (other departments).
  • Be flexible with the ability to adapt to new processes and systems as they are adopted.



  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    plus generous package

  • Work Authorisation


  • Industry Sector Other

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