Customer Service Advisor
- by Frankly Recruitment
- Location Swindon, Wiltshire, UK
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Salary
£17,530 / year
996 days ago
Job Description:
Our client is looking to add a customer service representative to their team in Swindon town centre.
This is a vibrant, friendly team who have excellent retention and people enjoy working there!
As for the shifts,
The Customer Service department is open 8am – 9pm Mon-Fri, and 9am-5pm Sat-Sunday. Shifts would be 8.5 hours with an hour lunch break in between these hours.
Usually it is only one weekend worked a month with the Rota being completed and posted a month or so in advance so you can plan your life.
Not got it all? Don't worry. Send your CV through, we'd love to see it! We may have something else suitable.
This is a vibrant, friendly team who have excellent retention and people enjoy working there!
As for the shifts,
The Customer Service department is open 8am – 9pm Mon-Fri, and 9am-5pm Sat-Sunday. Shifts would be 8.5 hours with an hour lunch break in between these hours.
Usually it is only one weekend worked a month with the Rota being completed and posted a month or so in advance so you can plan your life.
Key tasks
- Handling customer telephone enquiries
- Handling customer email enquiries
- Following standard daily customer service procedures
- Recording all customer queries
- Utilising various in-house customer service applications
- Problem solving any issues that may arise
- Recording customer expressions of dissatisfaction and complaints.
What we are looking for
- Proven record of delivering high quality customer service
- A clear, professional phone manner
- Some complaint handling experience
- Excellent communication skills, both verbal & written
- Self-motivator – happy to work in a fast paced environment
- Sound working knowledge of MS Office
- Background within retail banking or financial services preferred.
Not got it all? Don't worry. Send your CV through, we'd love to see it! We may have something else suitable.
-
Job Type
Permanent, Full Time
-
Work Authorisation
United Kingdom
- Industry Sector Finance