Summary At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.


About Chief People Officer (CPO) Group and People Analytics and Insight (PAI)

We are the HR team for the UK’s tax and customs authority, a strategic partner and service provider to HMRC's business. We are dedicated to enabling leaders and managers to improve the experience for people across HMRC; creating the capabilities we need to deliver our business; and enabling our people to deliver HMRC's vision for our customers.

Our vision is to be an outstanding HR team, focused on enabling leaders and managers to improve the experience for colleagues across HMRC and to create the capabilities we need to deliver our business. We will do this through being values driven, insight led, outcome focused, agile and expert.

The People Analytics and Insight (PAI) Directorate was established in late 2019 and is a rapidly growing and evolving part of HMRC’s Chief People Officer (CPO) Group. The Vision of the Directorate is to ‘deliver people insight and analytics to enable HMRC to shape its future through the use of evidence-based decision-making’.

Job description This position sits with the Strategy and Governance team, which is one of three capability areas in PAI: Engagement and Planning; Analytics and Insight; and, Strategy and Governance. The purpose of the Strategy and Governance team is to:

• Develop and implement the people data strategy.

• Deliver on the accountability for people data governance.

• Drive the implementation of a unified people data repository and oversee its ongoing development.

• Support Chief People Officer’s area with development of tools and techniques, training, data sourcing and controls and assurance.

• Managing relationships with other key stakeholders in HMRC who are involved in data strategy and governance.

The role is focused on defining, developing, exploiting and supporting HMRC Directorates to generate significant business benefit from using people data for reporting, management information and analytics. It achieves this through the scoping of user requirements and rapid release management using agile techniques, whilst supporting end users with training, documentation and specialist skills. Therefore, enabling PAI to provide expertise and insight to the wider CPO and HMRC community, enabling self-service of their data, analytics and insight requirements.

Responsibilities For this role you will be expected to undertake the following duties and responsibilities:

• Maintain data and other sources of information ensuring that the UK GDPR is adhered to.

• Design and deliver cross-departmental consultations and focus groups.

• Provide expert advice to stakeholders on data, analytics, evidence gathering and data visualisation.

• Build capability and professionalism across the Chief People Officer’s area in insight, data and analytics.

• Champion the strategic use of data, analysis and insight to support decision-making.

• Stakeholder management, communicating effectively with a wide range of stakeholders in HMRC, balancing their priorities against limited resources and budget.

• Problem solving and the communication of complex technical and data concepts clearly and concisely to a wide audience.

Person Specification & Skills

As a HR Business Information Analyst you will play a key role in team, to be successful;

• You pay attention to details.

• You are patient, level-headed and calm under pressure.

• You can take the initiative and work with little or no supervision.

• You have a collaborative approach. You are keen to work with others to achieve progress against shared objectives.

• You can think on your feet and take initiative, making decisions when needed and are accountable for your actions and your performance.

• You can build effective working relationships with a wide range of stakeholders, including senior analytical managers.

• You have a positive approach to problem solving.

We are looking for individuals with energy and enthusiasm to provide analyst support on our Data Management projects that affect all our colleagues. You will be expected to have experience and demonstrate the following essential criteria:

• Able to champion the strategic use of data, analysis and insight to support decision-making.

• To understand, manage and communicate between stakeholder groups, balancing the priorities of each against limited resources and budget.

• Excellent communication and problem-solving skills and an ability to communicate complex technical and data. concepts clearly and concisely to a wide audience.

• Strong analytical skills, able to design interventions to maximise the effect of insight for a range of customers and stakeholders.

Desirable Criteria

• Proven experience in an analytical environment.

• Strong planning and prioritisation skills.

• Ability to identify new data sources and opportunities for process improvement.

• Strong written and verbal communication skills.

• Experience of planning and managing projects.

• Excellent O365 and Microsoft Excel skills.

Additional Information

• Travel and overnight stays may be required across the UK.

• The post is full time, however, applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.