Can you successfully motivate and manage a team to drive delivery of first-class customer service?
Are you a head office-based CRM or Customer Service Manager with a personal or professional passion for skincare and wellness?
This is a fabulous opportunity for a Customer Relations Manager to play a vital role within a groundbreaking and future-focused indie skincare and wellness brand. You will create and shape the customer service initiative and functions for the business, whilst motivating and inspiring more junior members in your team.
You will be responsible for supporting customers, providing efficient and compliant administrative operations to ensure the customer journey is smooth, plain sailing and positive. Customer service levels are to be of the highest standards, as you develop a long standing, returning customer base.
You will monitor social media platforms and online forums for customer feedback. As an ambassador of the brand, you will always respond appropriately and go out of your way to provide a top-notch service.
Using your excellent presentation skills, you will produce clear and concise written reports for senior members of your team that demonstrate a variety of key data, customer satisfaction, complaints, product sale trends and key ‘VIP’ customers.
You must have experience of working in a busy office, ideally with excel spreadsheets and CRM systems, and be a digital whizz on social; Instagram, Facebook, Twitter.
Are you passionate about glowing skin, a healthy mind and a happy customer? If so, apply today.
Permanent, Full Time
- Industry Sector Customer Services