Connecting Talent to opportunity

Connecting Talent to opportunity

Medical Information Specialist (fluent French)

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Job Description:

Location: Cork, Ireland (funded relocation package)

 

The role of the Medical Information Analyst is to support Medical Information Services in Europe.

The analyst is responsible for:

  • Responding professionally to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients and other customers.
  • Documenting all customer interactions in the appropriate computer system.

 Additional Responsibilities

  • Handle calls requesting product information from HCPs and other customers.
  • Answer calls in a courteous, professional manner with predefined answers/resources.
  • Handle of queries from patients by providing balanced, accurate and non-promotional information.
  • Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures.
  • Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
  • Support the Medical Information organisation with the maintenance of the knowledge database.
  • Facilitate fulfilment of customers’ requests.
  • Escalate all enquiries without predefined answers according to defined processes.
  • Other duties and special projects that are assigned by management (experience related).
  • Utilize computer technology to handle high call volumes.
  • Ensure optimal customer satisfaction.
  • Response to Crisis/Red Flag calls and refer to Medical Information staff until resolution.

 

Minimum Qualification Requirements:  

  • Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in healthcare, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Sound background of understanding national healthcare systems and organizational hierarchies.
  • Native French speaker with fluency in English
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
  • Excellent written skills to respond to customers queries succinctly, accurately, and objectively.
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
  • Experience of software packages such as Word, Excel, and Outlook.

 

 

  • Job Type

    Permanent, Full Time

  • Additional Salary Info

    plus 5% bonus

  • Work Authorisation

    United Kingdom

  • Industry Sector Health, Nursing

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