Customer Care Executive
- by Frankly Recruitment
- Location Swindon, Wiltshire, UK
-
Salary
£20,000 - £21,000 / year
921 days ago
Job Description:
We are recruiting for a company working in the wedding industry for a Customer Service Advisor. This is a business that is flying high and enjoying huge growth.
If you are looking for a company that can offer you a mapped progression route through the business, offer a mix of home and office working as well as amazing discounts on a variety of retailers then this could be for you!
The role:
General customer support via telephone, email and online chat (including online purchase issues, delivery and order updates, product returns etc.)
• Managing the daily Customer Care mailbox, within our agreed response time of 24 hours
• Proactively contacting customers with updates
• Liaising with external teams, including IT, Sales and Fulfilment to ensure a smooth customer journey from Registration through to the final gift delivery
Skills and Experience
• Experience in a customer service role
• Experience in working with a CRM system is highly advantageous
• A good level of computer literacy is essential (especially using MS Office)
• Excellent communication over phone and email
The Hours:
8 hour shifts between 8am and 5.30pm Monday to Friday with 1 Saturday a month 9am - 4.30pm
3 days/week in office and 2 days from home to be agreed with the manager.
Salary - £20,000 - £21,000
If you are looking for a company that can offer you a mapped progression route through the business, offer a mix of home and office working as well as amazing discounts on a variety of retailers then this could be for you!
The role:
General customer support via telephone, email and online chat (including online purchase issues, delivery and order updates, product returns etc.)
• Managing the daily Customer Care mailbox, within our agreed response time of 24 hours
• Proactively contacting customers with updates
• Liaising with external teams, including IT, Sales and Fulfilment to ensure a smooth customer journey from Registration through to the final gift delivery
Skills and Experience
• Experience in a customer service role
• Experience in working with a CRM system is highly advantageous
• A good level of computer literacy is essential (especially using MS Office)
• Excellent communication over phone and email
The Hours:
8 hour shifts between 8am and 5.30pm Monday to Friday with 1 Saturday a month 9am - 4.30pm
3 days/week in office and 2 days from home to be agreed with the manager.
Salary - £20,000 - £21,000
-
Job Type
Permanent, Full Time
-
Work Authorisation
United Kingdom
- Industry Sector Retail, Wholesale