Emergency Call Handler - NHS - (Training Given) - 6 month contract

Shift Work, 4 days on, 4 days off - 12 hours a day
£10.40 an hour PAYE (weekdays), £13.62 an hour PAYE (evenings and Saturdays), £17.05 an hour PAYE (Bank Holidays and Sundays)

Working in Bedford, Chelmsford or Norwich

You will form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to this NHS Organisation, on a 24/7 basis, working rotating shifts.

Duties & Responsibilities

• Answer operational calls that come into the Emergency Operations Centre.
• Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
• Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
• Provide pre-arrival advice to callers where appropriate.

Experience Required

• Effective written & verbal communication skills.
• Customer service experience with effective listening skills. 4 GCSEs
• Key board skills & computer literate
• Experience of call centre environment would be desirable but not essential