Connecting Talent to opportunity

Connecting Talent to opportunity

Network Manager

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Job Description:

This Network Technology Manager job role will be a hands-on managerial role leading a team that provides high availability and quality support services to the business's Network, Digital, Data and Technology. Based in Fareham on the South Coast, the business are operating a hybrid work model with 2-3 days a week in the office and the rest of the week from home.

You will actively manage the day-to-day network, security delivery aligned to appropriate level agreements, financial and supplier contracts in support of business teams.

Key Responsibilities

  • Management and implementation of Network work plans and budgets against, quality and cost performance indicators
  • Capacity and demand forecasting
  • Managing improving and resolving performance issues of services, inclusive of security and access controls
  • Ensure support teams are effective and efficient delivering core IT processes aligned to agreed ways of working.
  • Manage local staff development and ER/HR activities
  • Recruitment and management of service staff and resources to achieve required service
  • Manage financial spend against operational and commercial activities.
  • Ensure common service tools, Monitoring, ServiceNow and access control lists are kept up to date.
  • Work with Incident management teams
  • Maintain Risks and Issues register, weekly and monthly governance reports.

Skills

  • Good working knowledge of Network solutions MPLS, Internet, Cloud services, Firewalls, Routers, switches Meraki and Cisco services.
  • Monitoring services Solar winds, Splunk and Datadog
  • Proficient people management experience with ability to clearly develop and lead a team
  • Maintain reporting requirements to assist in the management of both tactical and operational demand
  • Service management, design and transition, and Service Operation Intermediate qualifications.
  • Ensure service contract and SLA compliance and delivery of KPI / Metrics across teams and service providers.
  • Stakeholder engagement skills, and experience communicating complex concepts to different audiences.
  • Service Operations integration and support experience.
  • Experience working with Service Management toolsets (preferably ServiceNow).

This is a great opportunity to join a growing business in a role that will require both strategic and hands-on technical leadership. This is a business that has a great reputation and is extremely people centric.

  • Job Type

    Permanent, Full Time

  • Work Authorisation

    No

  • Industry Sector Other

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