This Network Technology Manager job role will be a hands-on managerial role leading a team that provides high availability and quality support services to the business's Network, Digital, Data and Technology. Based in Fareham on the South Coast, the business are operating a hybrid work model with 2-3 days a week in the office and the rest of the week from home.

You will actively manage the day-to-day network, security delivery aligned to appropriate level agreements, financial and supplier contracts in support of business teams.

Key Responsibilities

• Management and implementation of Network work plans and budgets against, quality and cost performance indicators
• Capacity and demand forecasting
• Managing improving and resolving performance issues of services, inclusive of security and access controls
• Ensure support teams are effective and efficient delivering core IT processes aligned to agreed ways of working.
• Manage local staff development and ER/HR activities
• Recruitment and management of service staff and resources to achieve required service
• Manage financial spend against operational and commercial activities.
• Ensure common service tools, Monitoring, ServiceNow and access control lists are kept up to date.
• Work with Incident management teams
• Maintain Risks and Issues register, weekly and monthly governance reports.

Skills

• Good working knowledge of Network solutions MPLS, Internet, Cloud services, Firewalls, Routers, switches Meraki and Cisco services.
• Monitoring services Solar winds, Splunk and Datadog
• Proficient people management experience with ability to clearly develop and lead a team
• Maintain reporting requirements to assist in the management of both tactical and operational demand
• Service management, design and transition, and Service Operation Intermediate qualifications.
• Ensure service contract and SLA compliance and delivery of KPI / Metrics across teams and service providers.
• Stakeholder engagement skills, and experience communicating complex concepts to different audiences.
• Service Operations integration and support experience.
• Experience working with Service Management toolsets (preferably ServiceNow).

This is a great opportunity to join a growing business in a role that will require both strategic and hands-on technical leadership. This is a business that has a great reputation and is extremely people centric.