Senior Network Support Engineer

James Adams has partnered with a fast-growing company based in the Technology Sector. Our partner is looking to hire a Senior Network Support Engineer. 

Senior Network Support Engineer

This vacancy offers the right candidate the opportunity to learn and develop in their networking skills in a cutting-edge service provider environment with access to many technologies and products. Joining a team of Cisco, Juniper & Fortinet certified experts, you will have the opportunity to develop new skills. 

What will you be doing?

• Primary point of escalation for support engineers
• Mentoring and training of support engineers, and service desk engineers
• Management of P1 & P2 support tickets
• Management of vendor TAC cases · Monitoring of SLAs & ensuring tickets are actioned and updated
• Liaising with other engineers, teams and service desk on support issues
• Management of customer escalations
• Supporting customers networks – Ethernet LANs & WANs, routers, switches, firewalls
• This will be a multidiscipline role requiring hands-on technical & fault management capabilities.
• Opportunity to take part in an On Call rota (1 week in 4) · You may be required to attend customer sites and visit remote sites; therefore, a full UK driving license is essential

What will you bring?

• Excellent communication skills, both written and verbal
• Confidence to work and communicate across a variety of audiences in a professional manner
• Excellent time management skills and an ability to prioritize and multi-task · People management capabilities
• Being able to work as part of a team · Relevant technical competence · Analytical and customer focused.
• Proven track record of providing third/fourth line network support
• Experience of supporting Cisco/Juniper/Fortinet networks
• Experience of supporting LAN, WAN, WLAN, Security products and infrastructures
• Excellent written and verbal communication skills
• Have a can do attitude, be pro-active, enthusiastic and be able to pick up and learn new technologies in a fast moving dynamically changing environment Qualifications are less important to us than ability, however the following would be advantageous
• Cisco CCNP, Juniper JNCIS/JNCIP, Fortinet NSE4/5/6
• The ability to support or knowledge of Fortinet Fortigate Firewalls, service provider networks (MPLS/OTV/VPLS) and data centre networks (Cisco Nexus) would be advantageous.

*Network, Cisco, Support, Juniper, Engineer, Fortinet, Switches, Firewalls*