F&O Functional Consultant Job Description

Position: F&O Functional Consultant

Reporting to: Head of IT Operations

Location: Head Office

Objectives:

• • To provide 2nd and 3rd line support for Microsoft Dynamics 365 Finance and Operations (F&O)
• • To troubleshoot complex issues, provide effective solutions and enhance system functionality

Main Responsibilities:

• Provide 2nd and 3rd Line Support:
• Diagnose and resolve complex technical issues in Microsoft Dynamics 365 F&O.
• Provide support and guidance on F&O functionalities to internal teams.
• Collaborate with support teams (IT, Yavica, Finance) to ensure efficient resolution of issues. System Analysis and Improvement:
• Analyse system performance and suggest improvements.
• Implement system updates and upgrades as needed.
• Ensure system compliance and security standards are met. Consultation and Training:
• Offer functional expertise to internal teams.
• Develop and deliver training materials for end-users.
• Provide advice on best practices and process optimizations.

Documentation and Reporting:

• Maintain detailed documentation of issues, solutions, and system changes.
• • Prepare reports on system performance and support activities. Additional Requirements: • All employees are expected to adhere to all Workspace policies and procedures which are accessible on the HR pages on SharePoint.
• The above list of job duties is not exclusive or exhaustive. Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar nature that is not specified in this job description.